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Service Beyond the Transaction
Buying or selling a home is an exciting, but often very stressful experience. Homebuyers and sellers find themselves increasingly pressed for time, and some of the more innovative real estate companies have recognized this fact and are ready to help.
Today's successful realtor knows that customers need service far beyond the bounds of the traditional real estate transaction. What was an acceptable level of service just a few years ago will no longer satisfy the demands of today's consumer.
The best real estate professionals are beginning to emerge as facilitators of a comprehensive service process that encompasses the entire homeownership experience - before, during and after the sale.
A perfect example of this customer-centric service approach is the Concierge Program offered by Coldwell Banker real estate. Under this program, the company's customers enjoy significant savings of time and/or money, accessing a range of proven home services providers through a convenient one-stop-shopping contact point. Customers can breathe easier knowing they are dealing with reliable, trusted suppliers, and all by just simply placing a phone call.
Best of all, such full service programs are constantly being updated, with new programs and benefits available to the homeowner even after the sale of their home is complete. For example, the Coldwell Banker Concierge program has recently added Sears Home Central to their customer program, offering an extensive range of support from technicians, installers and renovation experts from coast to coast.
Make sure that you get the best value for your commission dollar. If your real estate salesperson hasn't offered you the convenience and savings of a full service approach, then the next question to ask is…Why not?
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